Warranty Terms

The STANLEY Works Pty Ltd Consolidated Warranty Terms
This warranty is provided by The STANLEY Works Pty Ltd (STANLEY Australia)
Warranty related enquiries and claims may be directed to:
Stanley Black & Decker
82 Taryn Drive, Epping, Victoria 3076
1800 338 002

The Consumer Guarantee Statement
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. 
You are entitled to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage.  You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.

1.        General Limited Warranty against Defects

1.1      (Applicable brands) STANLEY Australia manufactures and markets a range of premium
            quality professional hand tools and accessories, under the STANLEY, Sidchrome,           
            Bostitch, Proto (including products marketed as "by Proto"), Facom and ABW brands   
            (STANLEY Products).

1.2       (Warranty against defects) Under this warranty, STANLEY Australia warrants that,          
            subject to the limitations and conditions in this document, each STANLEY Product will    
            be free from defects in workmanship and materials for the applicable warranty term    
            (set out below) and will be repaired or replaced free of charge if the applicable              
            conditions of this warranty are met.  You may have additional rights in relation to           
            STANLEY Products under the Australian Consumer Law.

1.3        (Limitations on express warranty) This warranty is offered to you only if you are the  
              original purchaser of the STANLEY Product in addition to all statutory rights conferred    
              on you.  Claims under this warranty are limited to the cost of repairing or replacing     
              the product.  You may be able to claim for other forms of loss or damage under the    
              Australian Consumer Law.

1.4        (Term of warranty) STANLEY Australia offers this warranty for the term of the useful life
              of all STANLEY Products, with the following exceptions:
(a)        the warranty against defects in materials and workmanship for STANLEY                           
             Products with electrical or electronic components is twelve (12) months; 
(b)        Sidchrome and Facom airtools are warranted for two (2) years from the date                 
             of purchase, excluding normally wearing parts such as vanes, gaskets and                  
(c)        Sidchrome and Facom electronic instruments are warranted for six (6)                           
             months from the date of purchase;
(d)        Sidchrome and Facom testing instruments are warranted for twelve (12)                        
             months from the date of purchase;
(e)       Sidchrome, Proto and Facom torque wrenches, torque multipliers and torque                
            testers are warranted for twelve (12) months, except for calibration which is                    
            warranted for ninety (90) days from the date of purchase (torque products are                
            precise measuring devices that require care in handling.  STANLEY Australia                    
            recommends that all torque wrenches be recalibrated at least once per year,                 
            depending on usage);
(f)        Bostitch branded pneumatic staplers or nailers are warranted for a period of                  
            seven (7) years from the date of purchase; and
(g)       Bostitch compressors and tools used in production applications are                                
            warranted for twelve (12) months from the date of purchase.
Under this warranty where more than one of the above exceptions applies,                                
the shortest warranty period is the applicable period.

1.5        (Express exclusions from warranty) Unless otherwise specified, this warranty          
              does not cover:
(a)        modified, abused, neglected, accidentally damaged or excessively worn                        
             products, or products that have become damaged or defective as a result of                 
             improper use;
(b)        repairs attempted or made by other than our regional repair centre or                              
             authorised warranty service centre;
(c)        conditions or malfunctions caused by the reasonable effects of fair wear and                
             tear or the malfunction of normally wearing parts, which include but are not                   
             limited to: vanes, gaskets, o-rings, driver blades, bumpers, pistons and                         
             piston rings;
(d)        consumable items, such as batteries, trimming knives, drill points, surform                  
             blades, hacksaw blades, hole saws, staples or nails, if they have been used;
(e)        universal sockets, universal joints, thin-wall impact  sockets, adapters and retaining  
(f)        Facom products that are not distributed through STANLEY Australia's authorised              
            distributors and resellers; and
(g)        ultrasonic measuring tools.

1.6        (Products capable of repair) For certain STANLEY Products that are found to be             
             defective but repairable, it may only be necessary to replace a particular part.  Where  
             this is applicable, only replacement of the defective, required part will be free of            
             charge.  Items which STANLEY Australia may consider repairable include, but are not    
             limited to, socket ratchets, flexbars, torque wrenches, bit braces, hand drills, air           
             tools, planes & laser levels.

1.7        (Non-warranty repairs at customers cost) For the avoidance of doubt, parts of          
             socket ratchets and other repairable items that are merely experiencing the                  
             reasonable effects of fair wear and tear are not covered by this warranty but STANLEY    
             may provide replacement parts or a replacement product at your cost.

1.8        (Warranty non-transferrable) This warranty is not transferrable beyond the original   

2.        How to make a warranty claim
Unless otherwise specified by STANLEY Australia, the process for making a warranty                 
claim is as follows:
(a)        Any product subject to a warranty claim should be returned to the place of                      
             purchase for assessment by a STANLEY Australia distributor or representative.               
             You are responsible for returning the product to the place of purchase unless               
             the cost of returning, removing or transporting the product is significant, in                     
             which case you should contact STANLEY Australia to make alternative                                
(b)        You must present proof of purchase when making a warranty claim.
(c)        The claim under this warranty (you may have additional rights under the                         
             Australian Consumer Law) will be assessed by a STANLEY Australia distributor              
             or representative on the basis of their product knowledge and reasonable                     
             judgment and will be accepted if:
(i)         a relevant defect is found;
(ii)        the warranty claim is made during the relevant warranty period set out                             
             in cl 1.4 of this warranty;
(iii)       none of the exclusions in cl 1.5 of this warranty apply.
(d)        Upon acceptance of a claim under this warranty, STANLEY Australia will send you           
             a replacement product or arrange for your product to be repaired free of charge.
(e)        Any warranty related enquiries or claims may be directed to STANLEY Australia at            
             the address or contact details listed above.

3.      Repair notices
Goods presented for repair may be replaced by refurbished goods of the same type                
rather than being repaired.  Refurbished parts may be used to repair the goods.

The repair of your goods may result in the loss of any user-generated data. Please                  
ensure that you have made a copy of any data saved on your goods.